We hope you are satisfied with your order and your purchase. However, if you wish to return your order, you may do so within 30 days of receipt.
Please do not destroy or throw away any product, even if you suspect it is defective, before speaking with our customer service department. Failure to do so may affect any refund or replacement to which you may be entitled.
The return policy for in-store purchases is 14 days.
If you receive a product that was damaged upon delivery or appears to be defective, please contact our customer service department within 7 days of receiving your order for assistance with a return or exchange.
If you are not satisfied with your purchase, we want you to be able to return it easily. Please note that the item must be in sealed condition in order to return it. and you can contact us by phone or email to coordinate pickup.
The products you purchased online can only be returned or exchanged with prior notice.
We ask that you include your invoice or order confirmation with the return or exchange so that we can index it immediately. (which you have received by e-mail or which you can download from your online account). A representative will assist you in processing the return or exchange.
To request a return or exchange, please email us at firstname.lastname@example.org with the details of the order(s) you wish to return. We will arrange this and send you a confirmation email.
Once our team has received and reviewed your returned items to ensure that the exchange policy is met, we will send you an email confirming the approval or denial of your exchange request.
We cannot return a product if it has been personalized in any way. If the product is returned in a condition that is not fully resalable or the packaging is damaged, we reserve the right to refuse a refund or exchange of the item.
If approved, your exchanged item(s) will be processed and shipped to you.
In the event of a denial, we will return the item(s) to you along with an email detailing the reason for the denial.
Once our team has received and reviewed your returned item(s) to ensure that the refund policy is met, you will receive an email from us confirming the approval or rejection of your request.
Credit card refunds will be credited back to your credit card account within 7-14 business days of approval.
*The schedule may vary depending on your bank's processing time.
**Please note that we only issue credits for cash on delivery orders.
In the event of a rejection, we will return the item(s) to you along with an email detailing the reason for the rejection.